Manuals / Conflict & Collaboration / Chapter 3

A · See it · beginner · ~30 min · Chapter 3 of 8

Prepare before you talk

Intent, desired outcome, facts, your contribution to the mess, asks. Enter curious.

Path progress
38%

Step 1 of 1

Prep sheet

Prep sheetDrag stickies · tap for tips
Study mapDrag stickies · tap for tipsKeep it shortdrag · tap →Name the waitdrag · tap →Scope locatorsdrag · tap →Trace when stuckdrag · tap →One browser firstdrag · tap →Isolate statedrag · tap →Assert the UIdrag · tap →Retry wiselydrag · tap →Seed datadrag · tap →Close the loopdrag · tap →Keep it shortdrag · tap →Name the waitdrag · tap →Scope locatorsdrag · tap →Trace when stuckdrag · tap →One browser firstdrag · tap →Isolate statedrag · tap →Pathwise hackdrag · tap →Prep sheetdrag · tap →Try thisdrag · tap →Follow the dashed drag · tap →

Example

Facts we agree on:
Where we differ:
My contribution:
What I want (outcome):
What I want for them:
My ask:
What I’ll do if we don’t agree today:

Do this now

Fill before your next hard conversation.

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Chapter learning outcomes
  • Prep sheet
  • Contribution
  • Best/worst outcome

Clear these before you leave