Manuals / Conflict & Collaboration / Chapter 2

A · See it · beginner · Week 1 · Chapter 2 of 8

Task vs relationship conflict

Task conflict can improve decisions. Relationship conflict taxes trust. Don’t treat them the same.

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Step 1 of 1

Classify

Is this about the work product, the process, or the people?

ClassifyDrag stickies · tap for tips
Study mapDrag stickies · tap for tipsKeep it shortdrag · tap →Name the waitdrag · tap →Scope locatorsdrag · tap →Trace when stuckdrag · tap →One browser firstdrag · tap →Isolate statedrag · tap →Assert the UIdrag · tap →Retry wiselydrag · tap →Seed datadrag · tap →Close the loopdrag · tap →Keep it shortdrag · tap →Name the waitdrag · tap →Scope locatorsdrag · tap →Trace when stuckdrag · tap →One browser firstdrag · tap →Isolate statedrag · tap →Pathwise hackdrag · tap →Classifydrag · tap →Try thisdrag · tap →Follow the dashed drag · tap →

Do this now

Classify your case + 2 past conflicts. Note when relationship seeped in.

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Chapter learning outcomes
  • Conflict types
  • When to pause

Clear these before you leave