Manuals / Conflict & Collaboration / Chapter 5
B · Talk · intermediate · ~35 min · Chapter 5 of 8
Cross-functional collaboration
Shared goals, explicit interfaces, working agreements. QA ↔ Eng ↔ Design friction is usually unclear ownership.
Working agreement draft
Response times, how we disagree, where decisions live.
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Chapter learning outcomes
- Working agreements
- Decision rights
- Joint rituals
Clear these before you leave