Manuals / Communication / Chapter 4

B · Conversations · intermediate · ~35 min · Chapter 4 of 9

Feedback with SBI

Situation, Behavior, Impact — then a clear request. Curiosity before judgment. Feedback is a gift when specific.

Path progress
39%

Step 1 of 2

Write 2 SBI notes

One positive, one constructive. Behavior + impact + request.

Write 2 SBI notesDrag stickies · tap for tips
Study mapDrag stickies · tap for tipsKeep it shortdrag · tap →Name the waitdrag · tap →Scope locatorsdrag · tap →Trace when stuckdrag · tap →One browser firstdrag · tap →Isolate statedrag · tap →Assert the UIdrag · tap →Retry wiselydrag · tap →Seed datadrag · tap →Close the loopdrag · tap →Keep it shortdrag · tap →Name the waitdrag · tap →Scope locatorsdrag · tap →Trace when stuckdrag · tap →One browser firstdrag · tap →Isolate statedrag · tap →Pathwise hackdrag · tap →Write 2 SBI notesdrag · tap →Try thisdrag · tap →Follow the dashed drag · tap →

Do this now

Draft both. Read aloud — does it sound human?

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Chapter learning outcomes
  • SBI framework
  • Receiving feedback
  • Timing

Clear these before you leave

Side quest

Peer feedback

Give one piece of SBI feedback to a colleague this week.