Manuals / Bug Reporting & Advocacy / Chapter 7
B · Advocacy · advanced · Week 2 · Chapter 7 of 9
Negotiating fixes
Advocacy: connect bug to user/business risk, offer options (fix now / flag / monitor / defer with date). Stay curious, not adversarial.
Options memo
For a contested bug: fix now / mitigate / accept risk until date.
Options memoDrag stickies · tap for tips
Do this now
Write a short options note for one deferred bug. Share with owner.
Pro tip: Ask “what would change your mind?” — genuine curiosity.
Was this step clear?
Chapter learning outcomes
- Options framing
- Data & support tickets
- When to escalate
Clear these before you leave