Pathwise

Manuals / Stakeholder Management / Chapter 3

A · Map · beginner · ~30 min · Chapter 3 of 8

Expectation setting

Say what you will deliver, by when, with what quality, and what you need. Ambiguity breeds disappointment.

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Expectation brief

Expectation briefDrag stickies · tap for tips
Study mapDrag stickies · tap for tipsKeep it shortdrag · tap →Name the waitdrag · tap →Scope locatorsdrag · tap →Trace when stuckdrag · tap →One browser firstdrag · tap →Isolate statedrag · tap →Assert the UIdrag · tap →Retry wiselydrag · tap →Seed datadrag · tap →Close the loopdrag · tap →Keep it shortdrag · tap →Name the waitdrag · tap →Scope locatorsdrag · tap →Trace when stuckdrag · tap →One browser firstdrag · tap →Isolate statedrag · tap →Pathwise hackdrag · tap →Expectation briefdrag · tap →Try thisdrag · tap →Follow the dashed drag · tap →

Example

We will deliver: …
By: …
Looks like success: …
Out of scope: …
We need from you: …
Risks you should know: …

Do this now

Send one brief to a key stakeholder this week.

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Chapter learning outcomes
  • Expectation briefs
  • Dependencies
  • No-surprise rule

Clear these before you leave