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Manuals / Product Thinking / Chapter 8

C · Influence · advanced · Week 3 · Chapter 8 of 9

Influence without authority

Bring evidence, options, and user pain — not “I think.” QA and ICs can shape product by framing risk and opportunity clearly.

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Options, not blockers

“We can’t” loses. “Here are three paths with risk” wins.

Options, not blockersDrag stickies · tap for tips
Study mapDrag stickies · tap for tipsKeep it shortdrag · tap →Name the waitdrag · tap →Scope locatorsdrag · tap →Trace when stuckdrag · tap →One browser firstdrag · tap →Isolate statedrag · tap →Assert the UIdrag · tap →Retry wiselydrag · tap →Seed datadrag · tap →Close the loopdrag · tap →Keep it shortdrag · tap →Name the waitdrag · tap →Scope locatorsdrag · tap →Trace when stuckdrag · tap →One browser firstdrag · tap →Isolate statedrag · tap →Pathwise hackdrag · tap →Options, not blockdrag · tap →Try thisdrag · tap →Follow the dashed drag · tap →

Do this now

Turn one complaint into a 3-option memo with recommendation.

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Chapter learning outcomes
  • Evidence packs
  • Option framing
  • Saying no constructively

Clear these before you leave