Pathwise

Manuals / Work Tracking / Chapter 6

B · Flow · intermediate · ~30 min · Chapter 6 of 9

Priority, severity, and SLAs

Severity = user impact. Priority = what we do next. Don’t conflate them. P0 everything is noise.

Path progress
67%

Step 1 of 1

Define scales

Sev-1 through Sev-4 with examples from your product.

Define scalesDrag stickies · tap for tips
Study mapDrag stickies · tap for tipsKeep it shortdrag · tap →Name the waitdrag · tap →Scope locatorsdrag · tap →Trace when stuckdrag · tap →One browser firstdrag · tap →Isolate statedrag · tap →Assert the UIdrag · tap →Retry wiselydrag · tap →Seed datadrag · tap →Close the loopdrag · tap →Keep it shortdrag · tap →Name the waitdrag · tap →Scope locatorsdrag · tap →Trace when stuckdrag · tap →One browser firstdrag · tap →Isolate statedrag · tap →Pathwise hackdrag · tap →Define scalesdrag · tap →Try thisdrag · tap →Follow the dashed drag · tap →

Do this now

Write the scale on a wiki page. Re-triage 5 open bugs against it.

Was this step clear?
Chapter learning outcomes
  • Sev vs pri
  • Escalation
  • Quiet backlog hygiene

Clear these before you leave