Pathwise

Manuals / Emotional Intelligence / Chapter 7

C · Pressure · advanced · Week 3 · Chapter 7 of 8

EQ in incidents & conflict

Incidents amplify emotion. Roles, facts, next actions beat blame. Park interpersonal repair until the fire is contained — then repair.

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Step 1 of 1

Incident language

Replace “who broke it” with “what do we know / what next.”

Incident languageDrag stickies · tap for tips
Study mapDrag stickies · tap for tipsKeep it shortdrag · tap →Name the waitdrag · tap →Scope locatorsdrag · tap →Trace when stuckdrag · tap →One browser firstdrag · tap →Isolate statedrag · tap →Assert the UIdrag · tap →Retry wiselydrag · tap →Seed datadrag · tap →Close the loopdrag · tap →Keep it shortdrag · tap →Name the waitdrag · tap →Scope locatorsdrag · tap →Trace when stuckdrag · tap →One browser firstdrag · tap →Isolate statedrag · tap →Pathwise hackdrag · tap →Incident languagedrag · tap →Try thisdrag · tap →Follow the dashed drag · tap →

Do this now

Rewrite 3 blamey lines into useful incident updates.

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Chapter learning outcomes
  • Incident tone
  • Blame vs systems
  • After-action repair

Clear these before you leave