Pathwise

Manuals / Conflict & Collaboration / Chapter 7

C · Recover · advanced · Week 3 · Chapter 7 of 8

Repair & mediation lite

When trust dents: acknowledge, own your part, ask what good looks like next. Sometimes bring a facilitator.

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Step 1 of 1

Repair script

Repair scriptDrag stickies · tap for tips
Study mapDrag stickies · tap for tipsKeep it shortdrag · tap →Name the waitdrag · tap →Scope locatorsdrag · tap →Trace when stuckdrag · tap →One browser firstdrag · tap →Isolate statedrag · tap →Assert the UIdrag · tap →Retry wiselydrag · tap →Seed datadrag · tap →Close the loopdrag · tap →Keep it shortdrag · tap →Name the waitdrag · tap →Scope locatorsdrag · tap →Trace when stuckdrag · tap →One browser firstdrag · tap →Isolate statedrag · tap →Pathwise hackdrag · tap →Repair scriptdrag · tap →Try thisdrag · tap →Follow the dashed drag · tap →

Do this now

Write (and ideally deliver) a repair message for a past dent.

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Chapter learning outcomes
  • Repair steps
  • When to escalate
  • Facilitator use

Clear these before you leave